Returns USA
Even though our guitars rate in the top 2% in the world sometimes a guitar no matter how good it is is just not the right fit. It's for this reason we are the only guitar company with a true 100% money back guarantee that includes shipping fees both ways.
The only thing we ask is that your guitar is in the same condition we sent it to you meaning:
- no scratches, marks or damage
- it must have its original strings
- no modifications or adjustments including strap pins, tuners or pickguards installed
- it must be correctly packaged as described in our packing video
- All returns must be within 30 days of the original purchase date as posted on our Guarantee page and FAQ page.
Unlike most guitar shops who have 3 day return policies that require you to pay all shipping, handling and insurance fees both ways, we extend our guarantee to 10 times that amount (1 full month) and pay ALL shipping, handling and insurance fees both ways...we pay for everything. We also do not charge when sending 2nd guitars in exchange situations which helps our customers not go over their bank limits. We are the only guitar company in the world who offers this and we're very proud of it. We could never in good faith resell a guitar that was out over 30 days as a brand new guitar to another customer. Other shops sometimes do this sort of thing but our 56 year reputation is the highest in the industry and we do not. We do go the extra mile for customers though who are looking to sell a used guitar as we have many customers looking for used guitars so if you like you're more than welcome to send us your contact information and we can forward those customers your way
If these requirements are not met the package will be refused.
To initiate a return simply fill out the form below and press submit. As soon as we receive your information we'll email you a Fedex return label so you can drop your package at any Kinkos Fedex retail store or hand it to any Fedex delivery driver and they'll take it away free of charge. If you're submitting over the weekend expect an email Monday morning. ;)
As soon as we receive your guitar and Denny completes his final inspection we'll issue a full refund including shipping fees both ways.
Zager Artists
Van Halen
"The 900CE records so clean I barely touch the EQ anymore."
Dolly Parton
"My Zager feels like it was made just for me — smooth, balanced, effortless."
James Taylor
"On stage, the 900CE projects without me having to dig in — it just sings."
Lady Gaga
"The 900CE plays like it’s already been broken in for years."
Peter Paul & Mary
"My Zager stays in tune through the whole set — even when the lights get hot."
Bruce Springsteen Band
"In the studio, the 900CE just sits perfectly in the mix — no fight, no fuss."
Godsmack
"The 900CE plays like it’s already been broken in for years."
Tommy Emanual
Alice Cooper
"I’ve played every high-end acoustic out there — nothing touches the feel of this 900CE."
#3 Blues player in the world
Kid Rock
"The Zager just responds. Feather touch or heavy strum, it gives back what you put in."
Lainey Wilson
"I reach for my 900CE every time I want that warm, open tone on tape."
Garth Brooks Band
"The Zager lets me play three-hour shows without killing my hands."
Joe Satriani
"My Zager has that rare balance — mellow when I need it, bold when I push it."
Nancy Wilson Heart
"The 900CE feels alive — every note rings with intention."
Def Leppard
"I used to switch guitars between sets. Now it’s just the Zager."
Kenny Wayne Shepherd
"Every time I hand someone my 900CE, they’re shocked how easy it plays."
Johnny Cash Band
"My Zager has that vintage soul but modern playability — best of both worlds."
Sammy Hagar
"The 900CE makes fingerstyle feel effortless — it practically plays itself."
Blood Sweat & Tears
"I’ve got vintage Martins and Taylors, but my Zager is what I actually play."
Waylon Jennings
"The 900CE gives me the tone I used to chase with pedals and mics."
Merle Haggard
"My Zager has become my voice — it just feels natural now."
George Jones
"The 900CE records so clean I barely touch the EQ anymore."
Loretta Lynn
"My Zager feels like it was made just for me — smooth, balanced, effortless."
John Denver
"On stage, the 900CE projects without me having to dig in — it just sings."
Celine Dion
"When I’m writing, my Zager always pulls new ideas out of me."
Creed Fisher
"My Zager stays in tune through the whole set — even when the lights get hot."
Johnny Depp
"I’ve played every high-end acoustic out there — nothing touches the feel of this 900CE."
Third Eye Blind
"The Zager just responds. Feather touch or heavy strum, it gives back what you put in."
Glenn Frey
"I reach for my 900CE every time I want that warm, open tone on tape."
Arlo Guthrie Band
"The Zager lets me play three-hour shows without killing my hands."
Bellamy Brothers
"In the studio, the 900CE just sits perfectly in the mix — no fight, no fuss."
American Idol Ayla Brown
"My Zager has that rare balance — mellow when I need it, bold when I push it."
Hank Williams
"The 900CE feels alive — every note rings with intention."
American Idol John Foster
"Every time I hand someone my 900CE, they’re shocked how easy it plays."
Steven Seagal
"My Zager has that vintage soul but modern playability — best of both worlds."
Buck Owens Band
"The 900CE makes fingerstyle feel effortless — it practically plays itself."
Linda Ronstadt
"I’ve got vintage Martins and Taylors, but my Zager is what I actually play."
